Welcome to ThemePunch's support center

Please make sure you include the following information for quick and smooth support:

  • Purchase Code ( Find purchase code )

    IMPORTANT NOTE! If you do not include a purchase code, we may request this information as our first response.

  • Link to your site.

    If something isn't working, please send us a link to the page where it isn't working.

  • Include a WordPress login

    The fastest way for us to help is for us to view your backend setup.

  • Name/alias of your slider or grid.

    For example, if you have 10 sliders created, please tell us the name of the actual slider you're having trouble with.

  • Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket

    Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

SPECIAL NOTE! Providing all of the information above is the fastest way to get support!

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