Welcome to ThemePunch's support center
Please make sure you include the following information for quick and smooth support:
- Purchase Code ( Find purchase code )
IMPORTANT NOTE! If you do not include a purchase code, we may request this information as our first response.
- Link to your site.
If something isn't working, please send us a link to the page where it isn't working.
- Include a WordPress login
The fastest way for us to help is for us to view your backend setup.
- Name/alias of your slider or grid.
For example, if you have 10 sliders created, please tell us the name of the actual slider you're having trouble with.
- Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket
Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
SPECIAL NOTE! Providing all of the information above is the fastest way to get support!